SHIPPING & RETURNS
SHIPPING POLICY
At SerBrix, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped immediately.
Shipping Time
Estimated delivery time is 5–10 business days within the United States. Please note that delivery times may vary depending on your location and external factors such as weather or carrier delays.
Shipping Fees
We offer free standard shipping on all orders within the United States. No hidden fees—what you see is what you pay.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.
Delays
While we strive to meet all delivery estimates, occasional delays may occur due to high demand, holidays, or unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
SerBrix is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.
RETURN & EXCHANGE POLICY
At SerBrix, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original condition
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It must be in the original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
Certain items may not be eligible for return, including:
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Final sale items
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Gift cards
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Used or damaged products not caused by us
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact our support team.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Original shipping costs are non-refundable
Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve it quickly.
How to Start a Return
To initiate a return or exchange, please contact us at: